support

Once your application goes live, Morpheus offer a professional telephone support service to assist with problem determination and resolution.

Features of our support service include:

• SLA's including 1hr response. Problems are resolved swiftly, ensuring minimal loss of activity
• Direct access to the development team who are familiar with the applications supported. This provides you with continuity when discussing any issues
• Structured, but flexible pricing to suit your budget
• Telephone/email and out of hours support available, which enables you to place support calls in the most convenient way
• Organised tracking system - no issues are forgotten or unfinished
• Monthly usage reports provided to you by your key support contact. This enables you to manage utilisation and expenditure efficiently.