Toshiba Information Systems

The Client
Toshiba Information Systems (UK) Ltd, is part of the Toshiba Group, which stands at the forefront of high-technology and plays a leading part in the development of advanced electronics and the manufacture of innovative products for consumer and specialist markets around the world.

The Objective
Toshiba Information Systems were looking to provide its dealer network with access to key information through a self-help web-based platform, which would in turn reduce the workload on their dealer call centre.

The Solution
Initially, Morpheus was commissioned to manage a small project - porting a Serial Number Inquiry System on to the web. This enabled all the users of the Toshiba reseller extranet to check whether a computer was still within its warranty period.

Launched within three weeks, the solution allows business information to be accessed securely and quickly. The application has massively freed up Toshiba’s resources, allowing call center staff to focus on more complex support issues, and allowing dealers to gain immediate access to information, 24 hours a day.

The success of this launch resulted in a series of commissions from Toshiba to further develop its dealer web services. The solution was extended to include an Order Entry application, whereby dealers could place orders for products and spare parts over the web, rather than via fax request. A Returns Entry application was also built, so that dealers could enter faulty part return requests. This included the dynamic generation of paperwork, which can be printed and attached to goods when returned.

Again rolled out within a rapid timeframe, both solutions have been quickly adopted by UK dealers, with over 80% of Toshiba’s total orders now received over the web.

"Morpheus consistently met expectations. Work has always been delivered on spec and on time and any issues were quickly resolved. Their knowledge of the industry and of products is excellent, which means one can rely on their judgement."

Business Analyst Corporate systems
Toshiba Information Systems