The Client
The Tokio Marine and Fire Insurance Company is Japan’s oldest and largest non-life insurance company. They are a leader in commercial and personal underwriting, with a core of retail accounts.

The Objectives
Tokio Marine wanted to maintain its competitive edge by streamlining its IT systems and simplify its existing processes for actioning claims. Previously, procedures were handled via phone and fax and, as such, required a great deal of replication of information and generation of paper, making the claims process unnecessarily complex and time consuming.

Tokio Marine was also looking to improve communication between their European offices, and facilitate contact between agents and customers.

The Solution
Morpheus designed and constructed an extranet to provide policy and claims information directly to all European agents. The agent can enter claims directly into the system, which then automatically adjusts them as required. Security access, requiring a user ID and password, identifies clients and defines the areas which they are permitted to access, so customers can view their policy information online.

The real time access to data around the clock makes it easier for remote sites to communicate, and has proved a valuable tool for Tokio Marine to maintain high levels of customer service.

"Functionality was a high priority for this solution, which has to deal complex with insurance data. With our European offices depending on the system to conduct their day-to-day business, we needed it to combine ease-of-use with reliability. Morpheus consistently met our expectations and needs, and by using the software tools that were already available on our system, we were able to massively cut the costs of implementation."

European IT Manager
Tokio Marine and Fire Insurance Co